Customers care about:

• Significant Cost Savings

• Control over the classification of their commodities

• Control over the data generated by their import/landed cost data

• Transparency into their own cross-border shipping process

• Ability to avoid/mitigate understand why shipments are delayed to reduce future delays

• Responsible for the liability regardless of if they use a broker or not, and who knows their business better than them to do it correctly (especially w/couriers)?